Why our policy looks different

Every Print AI Studio item is printed just for you when you order it — nothing is mass-produced or kept in a warehouse. Because of that, we can't accept returns for buyer's remorse, ordering the wrong size, or simply changing your mind. What we can always do is make it right if something on our end went wrong.

What's covered

We'll replace or refund your item, free of charge, if it arrives with any of the following:

• A misprint, off-center design, or major color inconsistency
• Damage that happened in production or in transit
• The wrong item, size, or color from what you ordered
• A manufacturing defect (torn seams, broken mug handle, etc.)

What's not covered

Since items are made to order, we're not able to offer refunds or exchanges for:

• Ordering the wrong size or address by mistake
• A change of mind after ordering
• Normal wear, washing, or use
• Small color variation between your screen and the printed product

How to report a problem

Email support@printaistudio.com within 30 days of delivery with your order number and a couple of clear photos of the issue. There's no need to ship anything back — we'll review the photos and get a replacement moving, or issue a refund if a replacement isn't possible.

Refund timing

Approved refunds are issued to your original payment method and typically show up within 5–10 business days, depending on your bank or card provider.

Questions?

Reach out any time through our Contact page — we read every message.